Refund policy
Returns & Replacements
At Partyora, we carefully check and pack every order before dispatch. If you receive a damaged, defective, incorrect or incomplete product, please contact us within the timelines mentioned below.
A return, replacement or other appropriate resolution may be provided in the following cases:
- The product was damaged during delivery.
- The product is defective.
- An incorrect product was delivered.
- Items included in the purchased kit are missing.
- The product is materially different from its description.
Please report any such issue within 48 hours of delivery. All requests are subject to verification by Partyora.
Unboxing Video – Mandatory
A continuous unboxing video is mandatory for any claim related to a damaged, defective, incorrect or incomplete product.
The video must:
- Start before the parcel is opened.
- Clearly show the sealed package and shipping label.
- Record the complete unboxing process without cuts, pauses or edits.
- Clearly show the damaged, defective, incorrect or missing item.
If a complete unboxing video was not recorded while opening the parcel for the first time, the return, replacement or refund claim will not be accepted for damaged, defective, incorrect or missing products, except where applicable law requires otherwise.
The issue must also be reported within 48 hours of delivery.
Replacement & Refund
For an approved claim, Partyora will normally offer a replacement at no additional cost, subject to product availability.
If a suitable replacement is unavailable, Partyora may provide a refund to the original payment method or another appropriate resolution where applicable.
Refunds will not be provided in physical cash.
How to Request a Return or Replacement
- Report the issue within 48 hours of delivery.
- Send your order number, photographs and complete unboxing video through WhatsApp or email.
- Our team will normally review the request within 24–48 business hours.
- If the request is approved, keep the parcel ready and hand it over to our assigned courier within 7 days of approval.
- Partyora will arrange or reimburse reasonable return shipping charges for an approved damaged, defective or incorrect-product claim.
- A replacement will normally be dispatched within 3–5 business days after the returned product is received and verified.
Contact Us
Please mention your order number in every return-related message.
WhatsApp: +91 9370653379
Email: supportpartyora@gmail.com
Location: Rajgurunagar, Pune, Maharashtra, India