↩️ Refund & Return Policy

⏰ Return Window

If you receive a damaged, defective, wrong or incomplete product, please report the issue within the following timeline:

• 📸 Issue reporting: Within 48 hours of delivery
• ✅ Approved parcel handover: Within 7 days of approval

📹 Unboxing Video

A continuous unboxing video helps us verify damaged products, missing items or an incorrect product.

• The video should begin before the package is opened.
• The sealed package and shipping label should be clearly visible.
• The complete unboxing should be recorded without cuts or edits.
• The damaged, defective, wrong or missing item should be clearly visible.

If an unboxing video is unavailable, please contact our support team. We may request other evidence to review the claim. This policy does not limit rights available under applicable consumer law.

✅ Eligible Cases

A return, replacement or other appropriate resolution may be provided when:

• The product was damaged during delivery.
• The product is defective.
• A wrong product was delivered.
• Items included in the purchased kit are missing.
• The product is materially different from its description.

All requests are subject to verification by Partyora.

🔄 Replacement & Refund Resolution

For an approved claim, Partyora will first offer a replacement at no additional cost, subject to product availability.

If a suitable replacement is unavailable, Partyora may provide a refund to the original payment method or another appropriate resolution as required under applicable law.

Refunds will not be provided in physical cash.

🚫 Non-Returnable Cases

• Change of mind or no longer needing the product.
• Products used beyond what is reasonably necessary to inspect them.
• Products damaged due to misuse, improper handling or incorrect setup.
• Products returned without original packaging, accessories or included items.
• Minor colour differences caused by photography, lighting or screen settings.
• Balloons damaged due to overinflation, heat, sharp objects or incorrect handling.

Opening the package only to inspect the product or discover a defect will not by itself make an otherwise valid claim ineligible.

📦 How to Return

1. Report the issue within 48 hours of delivery.
2. Send your order number, photographs and unboxing video through WhatsApp or email.
3. Our team will review the request within 24–48 business hours.
4. If approved, keep the parcel ready and hand it over to our assigned courier within 7 days of approval. Courier pickup, return transit, inspection and replacement delivery time are not included in this period.
5. Partyora will arrange or reimburse reasonable return shipping charges for an approved damaged, defective or wrong-product claim.
6. The replacement will normally be dispatched within 3–5 business days after the returned product is received and verified.

📞 Contact Us

Please mention your order number in every return-related message.